Refund & Cancellation Policy

How billing works

Pro and Max plans are recurring monthly subscriptions billed in advance through Stripe. Your subscription automatically renews each billing period until you cancel. We do not currently offer annual plans.

Cancellation

You can cancel your subscription at any time from your account/billing settings, or by emailing [email protected].

Cancellation takes effect at the end of your current billing period. You keep access to your paid plan until then. We do not charge a cancellation fee.

Refunds

General rule: charges already billed for the current period are non-refundable, and we do not prorate refunds for a partial month when you cancel or downgrade mid-cycle. You will not be billed again after cancellation takes effect.

Billing errors: if you were charged in error — duplicate charge, charged after a cancellation you made before the renewal date, or charged for a plan you did not select — email [email protected] and we will correct it, including a full refund of the erroneous charge.

EU/UK consumers: where applicable law grants you a statutory right of withdrawal for digital services purchased online (e.g. the EU Consumer Rights Directive's 14-day withdrawal period), that right is not waived by this policy and continues to apply on top of it. Contact [email protected] to exercise it.

Discretionary exceptions: outside of the above, refunds are not guaranteed but may be granted case by case — for example, if the product did not work for you shortly after signing up. Email support and we will look at it; this is a discretionary courtesy, not a contractual entitlement.

How to request a refund or dispute a charge

Email [email protected] with your account email and the charge date. See our Support page for our response target. Please contact us before filing a chargeback with your bank or card issuer — we can usually resolve a billing issue faster than a chargeback dispute, and a chargeback may result in immediate suspension of your account pending resolution.